Customer protection
Refund policy
Eligible customers may request a refund within 30 days of activation under the conditions below.
Effective
1. 30-day money-back guarantee
Eligible customers may submit a refund request within 30 calendar days of service activation. This commercial guarantee does not reduce statutory consumer rights.
2. Eligibility requirements
The request must identify the order and issue clearly. The customer must also give support a reasonable opportunity to diagnose access, device, application or network problems.
3. Situations not covered
Requests caused solely by an unsupported third-party application, inadequate internet access, credential sharing, exceeded connection limits or a change of mind after substantial use may not qualify.
4. Refund method and timing
Approved refunds are returned through an available payment route. Processing time imposed by banks and payment providers remains outside our control.
5. How to submit a request
Email contact@iptv4ksubscriptions.com with the order email, selected plan, activation date, device and a clear description of the issue. Never send passwords or payment-card details. The French policy governs if a translation differs.